Delivery & Return

Delivery & Return Policy

Welcome to Suryanandini! We are committed to ensuring that your shopping experience is seamless and satisfying. Please take a moment to review our Delivery & Return Policy to understand our procedures and terms.

Delivery Policy

1. Delivery Timeline:

   • Orders are processed within 1-3 business days after confirmation.

   • Estimated delivery time is 10-15 business days, depending on your location.

   • In case of any delays due to unforeseen circumstances, we will notify you via email or phone.

2. Shipping Charges:

   • Shipping charges are calculated at checkout based on the weight of the products and your delivery address.

   • Free shipping may be available on select orders as part of promotional offers.

3. Delivery Partners:

   • We collaborate with trusted courier services to ensure your order reaches you safely and on time.

4. Order Tracking:

   • Once your order is dispatched, you will receive a tracking ID via email or SMS to monitor the delivery status.

5. Delivery Address:

   • Please ensure your delivery address is accurate and complete to avoid delays or failed deliveries.

Return Policy

At Suryanandini, we prioritize product quality and customer satisfaction. However, we have a strict policy regarding product returns to maintain hygiene and product integrity.

1. Non-Returnable Products:

   • Due to the nature of our products (health and beauty items), we do not accept returns if the product is used, opened, or tampered with.

2. Return Eligibility:

   • Items are eligible for return only if they are received in a damaged or defective condition.

   • Returns must be initiated within 7 days of receiving the product by contacting our customer support team.

   • The product must be unused, in its original packaging, and accompanied by the invoice.

3. Return Process:

   • To initiate a return, please email us at support@suryanandini.com with your order details and a description of the issue.

   • After approval, we will guide you on the return procedure.

   • Return shipping charges will be borne by the customer unless the item is damaged or defective.

4. Refunds:

   • Refunds for eligible returns will be processed within 7-10 business days after we receive and inspect the product.

   • Refunds will be issued to the original payment method.

5. Exclusions:

   • We reserve the right to reject returns if the product is found to be used, opened, or not in its original condition.

Need Help?

If you have any questions or concerns about our Delivery & Return Policy, feel free to reach out to us at support@suryanandini.com.

Thank you for choosing Suryanandini for your Ayurvedic health and beauty needs!