Refund and Returns Policy

Refund and Cancellation Policy

Welcome to Suryanandini! We value your trust and aim to provide you with the best experience. This document outlines our refund and cancellation policy to ensure transparency and clarity for our customers.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Defective or Damaged Products: If you receive a product that is damaged or defective upon arrival, you are eligible for a full refund.

• Incorrect Product Delivered: If the product delivered is not what you ordered, we will issue a refund or replace the item, as per your preference.

• Non-Delivery of Product: If your order is not delivered within the promised timeframe, you may request a refund.

To be eligible for a refund, the issue must be reported within 7 days of delivery.

2. Non-Refundable Items

Refunds will not be issued under the following circumstances:

• Opened or partially used products.

• Products purchased during special sales, promotions, or clearance events.

• Failure to follow product usage instructions or guidelines.

• Requests made after 7 days of delivery.

3. Refund Process

1. Initiation: To initiate a refund, email us at support@suryanadani.com with your order number, proof of purchase, and details of the issue.

2. Review: Our customer support team will review your request within 2-3 business days.

3. Approval: Upon approval, you will receive an email confirming the refund.

4. Processing: Refunds will be processed within 7-10 business days to your original payment method.

4. Cancellation Policy

• Order Cancellation by Customer:

  • Orders can be canceled within 24 hours of placement for a full refund.

  • After 24 hours, cancellations are not permitted as the order will have been processed.

• Order Cancellation by Suryanandini:

  • We reserve the right to cancel orders due to unavailability of stock, issues with payment, or other unforeseen circumstances. In such cases, a full refund will be issued.

5. Timeline Summary

6. How to Contact Us

If you have any questions or need assistance, please contact us:

• Email: support@suryanandini.com

• Phone: +919467819009

• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Thank you for choosing Suryanandini. We strive to ensure your satisfaction with our products and services.